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HR’s Job Description Dilemma: Right Person, Wrong Role

06-01-2017

Do you ever meet someone and think, wow, they aren’t necessarily the right fit for the role I have open, but they really could bring a ton of value in a particular area of our business?

As managers, we are always looking for the perfect profile of a candidate - the right amount of experience, the right strengths, personality traits, and goals.  And sometimes, in digging deep over the source of a few interviews, we find that someone fits another role – one that we haven’t defined or created just yet.  So here is the HR dilemma:  for this other role, not defined or created, there is no budget or defined ROI just yet.  For the role for which the candidate is interviewing, there is a definite job opening with budget and ROI.  So, when you find yourself facing the right person for the wrong role…what to do?

Let’s face it, there are many great articles telling employees how to create new roles, ones that best suit their strengths and position them to succeed – and even how to get your manager on board with the new role. So, it is not a foreign concept to create roles, but more often they happen with existing employees rather than with candidates.

Every day here at Viventium, we think about the big picture and our strategic plan, and not unlike the rest of the growth companies we meet, we are trying to achieve two things at once:  the necessary amount of growth and building for the future.

Today, it seems, there are many people at a mid-level that could help execute the strategy – but at the same time, we need the doers.  The ones that execute the plan.  The hardest thing to find today is talent with the right experience level.

According to the Harvard Business Review article 21st –Century Talent Spotting, 63% of CEO respondents said they were concerned about the future availability of key skills at all levels.

In that same HBR article, the first step is all about hiring the right people and key indicators include the right kind of motivation, curiosity, insight, engagement, and determination.  Qualities you may end up finding in the candidate you meet, but with skills and experience for a role, you weren’t prepared to fill.

So I will play devil’s advocate here for a second.  Suppose you took that “right person” and offered them a job in the wrong role.  Now, in all fairness, they did an interview for the role, so the proper expectations are set and they fully know what they are signing up for.  There is a possibility that for a short time (training, ramping, etc.) they would deliver and execute.  And maybe, for a time that would work.

The challenge is knowing how fleeting that short-term placebo effect would suffice.  At some point, a conversation would happen where the engagement level of the employee and the ROI for the employer would be disjointed.

So let’s say – the same individual lit up over a particular aspect of the job when they interviewed.  A majority of their results came from that one area.   The passion and excitement over their achievement in that area were obvious.  And that one particular thing was something that you needed but hadn’t planned for.

Rather than stay hypothetical, I will share some real-life examples where we created roles we were not ready to hire for this year.  HR pros, get ready.

Several months ago, we had an open position in finance.  The role was, in a nut shell, a financial analyst role with the biggest need being financial modeling.  An employee had referred a wonderful candidate who interviewed with our CFO.  After the interview, our CFO went to our VP of Sales and said how much he liked the candidate – but that while he was a good candidate for finance, he would be even better in sales operations.  The well-roundedness of this candidate was apparent, and since we are all in tune with each other’s departmental needs, our CFO knew this guy would be perfect for our VP.  We hired him in sales operations where he could use all his skills – financial, systems, processes, presentation – and contribute as a specialist.

After seeing the success with our sales operations candidate, we believed wholeheartedly in matching skills and passion.  So, when a smart, successful candidate walked in a few months later interviewing for a sales position, it didn’t take long to realize that her passion was in training and development.  She lit up every time she spoke about teaching, presenting and mentoring.  Not only was she a top sales professional, but she inspired others.  We decided to pivot in the interview process and have her run training for us as if we were new sales associates and WOW!  As a growing organization, we are looking first and foremost for remarkable sales professionals, but we took a step back and thought – what if the first person that our new sales hires met was this woman.  What impact would that have on their performance?  This investment could take us even further long term than having one more sales associate waiting for her next role.  Now we have a role model who leads our learning division.

Now don’t get me wrong; not everyone gets to create their own role.   We are talking about hard working, highly engaged, star quality candidates with a proven track record of success, the kind of people we know we would be better off with than without.

You may ask – how has it worked out?

So far, it’s been amazing!  These two people exhibit the qualities we knew they would.  No surprises here!  They are motivated, inspired, willing to put in the effort and to share ideas.  Their ideas have been implemented and they are part of a much bigger goal than just an individual one.  And they love their jobs!

Obviously, it’s not always feasible to create a new role, whether because of budget or other reasons.  My best advice comes from the adage, “When in doubt, don’t.”  The reality for me is that the right person in the wrong role will result in them being unhappy and you being disappointed, and it may be worth it to wait until the right role presents itself for that individual.  But if you meet a game changer, spend a few minutes thinking about the company’s strategy – and if it aligns, go for it!

 


This information is for educational purposes only, and not to provide specific legal advice. This may not reflect the most recent developments in the law and may not be applicable to a particular situation or jurisdiction.

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Overtime Shuffle - Lyrics

Overtime, oh, it’s a complicated game, Different rules in every state, it’s never the same, Multiply by 1.5, but there’s more to see, In this overtime equation, it’s not that easy, you see.

VERSE 1
In the world of work, there’s a tale to be told, About overtime hours, and the payroll gold, A consistent paycheck, that’s the worker’s dream, But when it comes to overtime, it’s not as easy as it seems.

PRE-CHORUS
Oh, Susie worked hard in San Francisco town, But the rules around overtime, they had her feeling down, 42 hours this week, she gave her all, Now it’s time to calculate, let the numbers fall.

CHORUS
Overtime, oh, it’s a complicated game, Different rules in every state, it’s never the same, Multiply by 1.5, but there’s more to see, In this overtime equation, it’s not that easy, you see.

VERSE 2
Exempt or non-exempt, the title they hold, Where they work, where you’re based, it’s all in the fold, California or New York, the laws they diverge, For payroll admins, it’s a never-ending surge.

PRE-CHORUS
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CHORUS
Overtime, oh, it’s a complicated game, Different rules in every state, it’s never the same, Multiply by 1.5, but there’s more to see, In this overtime equation, it’s not that easy, you see.

BRIDGE
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VERSE 3
Back to Susie’s story, she’s owed her due, According to FLSA, it seems we have a clue, $860 on the table, that’s what we’d say, But California’s got its rules, changing the way.

PRE-CHORUS
Oh, California says, hours past eight, Are overtime-eligible, don’t underestimate, Now Susie’s owed $900, that’s the decree, In this overtime puzzle, you gotta set it free.

CHORUS
Overtime, oh, it’s a complicated game, Different rules in every state, it’s never the same, Multiply by 1.5, but there’s more to see, In this overtime equation, it’s not that easy, you see.

OUTRO
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ENDING
Don’t overwork yourself, don’t you fret, With Viventium by your side, it’s a safe bet, Relax, you’re with us, in this overtime fight, With the right tools in hand, everything’s gonna be alright.

Retroactive Rhythms

Take back time, like a winding clock, Retroactive pay, mending every block. Calculate the hours, with precision and grace, In the world of care, in this payroll space.

VERSE 1
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PRE-CHORUS
A caregiver tired, at the week’s end, Forgot to log hours, a mistake to mend. Admins face the challenge, calculations to make, To set it right, for the caregiver’s sake.

CHORUS
Take back time, like a winding clock, Retroactive pay, mending every block. Calculate the hours, with precision and grace, In the world of care, in this payroll space.

VERSE 2
Manual calculations, prone to a flaw, Dealing with shifts, odd hours, and the law. As your business grows, the cost takes flight, Automated solutions, shining bright.

PRE-CHORUS
Compliance is key, with FLSA’s might, Calculate and compensate, get it right. Avoid the audit’s gaze, fines and the cost, Retroactive pay, no longer lost.

CHORUS
Take back time, like a winding clock, Retroactive pay, mending every block. Calculate the hours, with precision and grace, In the world of care, in this payroll space.

BRIDGE
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VERSE 3
Star caregivers, valued and strong, Retention and recruiting, where they belong. Automated solution, a total pay dance, Establish your business, a work-life romance.

PRE-CHORUS
A self-winding watch, Viventium’s grace, Optimizing payroll, in every case. No more struggles, in the payroll game, In it with you, time and time again.

CHORUS
Take back time, like a winding clock, Retroactive pay, mending every block. Calculate the hours, with precision and grace, In the world of care, in this payroll space.

OUTRO
As your business grows, in the hustle and fight, Viventium by your side, making it right. No more worries, in the payroll chain, In it with you, time and time again.

In the Arms of Geo Tax - Lyrics

Geo Tax, oh Geo Tax, our savior in the night, Guiding us through tax laws, shining a bright light. No more payroll worries, no more sleepless nights, With Viventium’s help, we’ll be alright.

VERSE 1
In the world of business, we all aim to thrive, Year after year, our dreams taking flight. But as we soar higher, we start to see, More money, more problems, just like B.I.G. Outgrowing our shell, it’s an exciting phase, But it brings with it some challenging days. Solutions we had, now show their flaws, As we push the boundaries, breaking through the walls.

CHORUS
Geo Tax, oh Geo Tax, our savior in the night, Guiding us through tax laws, shining a bright light. No more payroll worries, no more sleepless nights, With Viventium’s help, we’ll be alright.

VERSE 2
Employees across states, in different localities, Tax laws aplenty, creating complexities. Our old software’s limits, we’ve begun to see, Scaling up our business, we need to break free. Calculating pay and taxes, where it all begins, Errors in this process, lead to countless sins. Employees rely on us, trust in our might, To withhold what’s needed, get it just right.

CHORUS
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BRIDGE
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VERSE 3
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CHORUS
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OUTRO
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REPEAT CHORUS
Geo Tax, oh Geo Tax, our savior in the night, Guiding us through tax laws, shining a bright light. No more payroll worries, no more sleepless nights, With Viventium’s help, we’ll be alright.

Payroll Grid Serenade - Lyrics

Configurable Payroll Grids, a helping hand in sight, In the realm of admin life, where details are rife. With custom views and filters, they navigate through the night, Let’s celebrate this feature, it’s the heart of our work life.

VERSE 1
In the world of admin tasks, where changes often arise, There’s a tool that’s been a savior, under office fluorescent skies. With flexibility and precision, it eases their daily strife, Let’s sing about this feature, it’s the pulse of our work life.

CHORUS
Configurable Payroll Grids, a helping hand in sight, In the realm of admin life, where details are rife. With custom views and filters, they navigate through the night, Let’s celebrate this feature, it’s the heart of our work life.

VERSE 2
Admins wear many hats, in their daily grind, Sometimes they need to adjust, leave no errors behind. Adding extra hours, bonuses, or fixing pay, They need a simple method, to make it all okay.

CHORUS
Configurable Payroll Grids, a helping hand in sight, In the realm of admin life, where details are rife. With custom views and filters, they navigate through the night, Let’s celebrate this feature, it’s the heart of our work life.

BRIDGE
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VERSE 3
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CHORUS
Configurable Payroll Grids, a helping hand in sight, In the realm of admin life, where details are rife. With custom views and filters, they navigate through the night, Let’s celebrate this feature, it’s the heart of our work life.

OUTRO
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Automation Anthem - Lyrics

Rule-Based Automation, it’s the name of the game, Less manual toil, less stress and shame, With policies and standards, we’ll pave the way, To automate your chores and brighten your day.

VERSE 1
In the world of payroll, a daily task we face, Admins work hard, in this complex space, They handle policies, with attention and care, But there’s a solution that’s beyond compare.

PRE-CHORUS
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CHORUS
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VERSE 2
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PRE-CHORUS
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CHORUS
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BRIDGE
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VERSE 3
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PRE-CHORUS
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CHORUS
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OUTRO
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The Data Groove - Lyrics

Oh, the Report Library, it’s the heart of the show, Where numbers come alive and insights start to flow. With Viventium’s aid, it’s a breeze, can’t you see? Reporting made easy, for your company to be free.

VERSE 1
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PRE-CHORUS
Gather your data, don’t let it fade, In the depths of spreadsheets, don’t let it cascade. Your HCM software, is it up to the task? To capture and store, to help you unmask.

CHORUS
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VERSE 2
Once the data’s collected, it’s time to report, But it can be daunting, that’s the common retort. Pre-built solutions, they’re your guiding light, Turning raw data into visions so bright.

PRE-CHORUS
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CHORUS
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BRIDGE
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CHORUS
Oh, the Report Library, it’s the heart of the show, Where numbers come alive and insights start to flow. With Viventium’s aid, it’s a breeze, can’t you see? Reporting made easy, for your company to be free.

OUTRO
So remember this lesson, in the business terrain, It’s all ’bout decisions, don’t let ’em wane. With data as your guide, and Viventium’s grace, You’ll conquer the challenges you’ll face.