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As an HCM provider that specializes in home care, we think we have a few things down in the world of home care payroll and compliance since we have the opportunity to interact with leaders in the industry. As a result, we are frequently asked how we can help with caregiver retention. To be honest, there are many things that agency owners tell us their caregivers want, ranging from patient support initiatives to pay. Unfortunately, there may also be many things that are out of your control and can feel overwhelming, especially when your client demand is high but your caregiver turnover rate is poor.
To learn a bit more about what caregivers want and what makes them happy, Bryan Attanasio has taken some time out of his day to answer a few of my questions. (I am sure they are some of your questions too.)
Bryan works as a sales manager for Viventium covering several markets (PA, NJ, WV, OH, MI, IN, CO, & NE) and has been specializing in providing support to the home care industry for more than 2 years. In short, in this interview, Bryan advises focusing on things you can control, such as payroll transparency, learning opportunities, and financial pay options.
Here is what he had to say:
One of the driving forces behind caregiver transition from one agency to another is pay. However, it is not always as simple as providing more competitive wages. Frequency of pay (daily vs. weekly vs. biweekly), confidence in pay being correct (detailed pay stubs), available hours (more hours = more $$$), and employee benefits all play a factor.
Another major factor is a lack of support for caregivers in the form of more professional training. Caregivers want to do their jobs well, so agencies that invest more in caregiver skill development often give themselves a leg up on the competition with attracting and retaining caregivers.
The fact is that payroll in this industry is complicated. Reasons include:
When joining an agency, caregivers are looking for the following benefits to make their lives easier:
Caregiver training requirements are preset by the state, but other than that, one of the best trainings is helping caregivers understand cultural differences. This can be extremely helpful when certain situations arise, and they will know how to proceed.
I think the major benefit of our Learning Management Software powered by Nevvon is the fact that learning actually takes place. With micro lessons, gamification, completion rates, and the ability for caregivers to educate themselves at their pace and on their schedule (just to name a few), this system is much more effective than manual and other training programs.
Some of the most requested trainings that are beneficial to caregivers are:
Agencies have a few great options:
Visit our Home Care page to find out more about Viventium and the solutions we provide to home care agencies.
Viventium Software Inc. is a SaaS-based human capital management solution that provides a remarkable user experience and award- winning software. Viventium provides flexible software and expert guidance so clients can be sure their payroll is done right.
Viventium offers specialized solutions in the health services markets which include home care agencies and skilled nursing facilities. Viventium Software supports all fifty of the United States with payroll and HR solutions.
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